Returns Policy

Returns and refunds policy

Should you wish to return anything bought from us, you can return unwanted items within 7 working days after the day of delivery.

• Items should be returned with the original packaging as received complete 'AS SOLD' and in 'AS NEW' resalable condition with all components, manuals and accessories.
• If the packaging has been opened to examine the product/s we advise that it is done so without damaging the packaging or the product/s in any way and must be re-packaged as received.
• If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights. 
• Goods must be returned within 7 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 7 days. 
• All return costs are the customer's responsibility.
  

Non-returnable products:

• Copyrighted goods (all software, media and sample CDs) cannot be accepted where the item has been unsealed 
• Goods ordered specifically to meet a consumers requirement such as custom bass 
• Contact products such as all microphones and in-ear systems

Before returning a product please let us know, either in writing, by phone or by email.

Cancellation of orders

You can cancel an order and return any despatched goods within 7 days of receipt. Our terms and conditions do not affect your statutory rights.