Delivery Information

Delivery

UK items are usually despatched by TNT - the shipping cost includes insurance. Online tracking is available, please contact us for your order tracking number. Standard delivery time is 48 hours.

Smaller items under 5kg are usually despatched via Royal Mail. We always choose the most cost effective and safe service depending on the item. Please allow between 3-5 working days for delivery.

If there are any problems processing your order you will receive an email or telephone call from our customer service team advising you as soon as possible.

Please note, a green tick will usually mean that it's either in stock or there are good levels of stock at the distributor.

If your order contains any products that are not in stock you will be contacted by a member of our service team with a supply date (ETA) when an ETA becomes available.

When your order is dispatched you will receive an email to notify you. You can then track each shipment by clicking on the tracking number on the orders page in the "My Account" area.

UK orders:
For UK orders, if all of the contents of your order are in stock we endeavour to ship orders within 1-2 days. Orders placed over the weekend are usually processed the following Monday.

European and worldwide orders:
Unfortunately we are unable to provide online shipping prices for worldwide customers at the moment - we're working on it and hope to have them live soon.

European orders are shipped via UPS - we aim to process orders within 1-2 days so orders should be delivered within 4-5 days depending on where in Europe you are.

Collection from Bass Centre store

All you need to do is print out the confirmation email and present it to a member of staff, who will then locate your item from our stock. We would advise that you make contact with us either by email or by phone to arrange collection. If an item or colour you have ordered happens to be Out of Stock, we will inform you as soon as we can. If you are happy to wait, we will keep you updated with the estimated delivery details, so that you can keep track of your goods and collect when they are ready.